Important. Please read before you order:

• IMPORTANT: Before placing an order, please check if it is possible to enter a code on your phone! No refunds when no such a possibility.
• You can check your IMEI number by typing *#06#
• Provider ID number you will find on the sticker under the battery
• All other necessary information can be found below (questions and answers)

Frequently Asked Questions - please read:
 

How long it will take to complete my order?

Waiting time for this service is from 1 hour to 2 working days. This is usually a few hours. The waiting time for orders placed on weekends / holidays will be counted from the nearest Monday (or the next business day after Christmas).

What exactly will i get after the order is completed?

That will be usually 5 codes: NCK, NSCK, SPCK, UK, CCK. In 99,9% cases you just need NCK (Network Code) to unlock your phone.

Sometimes, when the phone is asking for Service Provider Code Key - please enter SPCK code.

IMPORTANT: Sometimes NCK code can be found in 2 wersions: 8 i 10 digits -one of them is correct depending on phone version . If first code is wrong please enter the 2nd one.

What is PROVIDER ID and how to find it?

You'll find it on a sticker under the battery, the code will have 13 characters:

If u can't take your battery out please read the provider id from the phone box:

or dial *#837# or use another combination: *#3228# and send us this text or a picture of this screen:

How to enter the code on the phone?

1. Switch ON your phone with a not Accepted SIM Card,
2. Phone will ask for "Password" or "Unlock Code" (sometimes it is ME code),
3. You can now enter the Unlock Code (NCK, Network) that we send to you.

IMPORTANT: If you got from us the 10-digit code, with a pause after 8 digits, it means that there are two ways to enter the code depending on the version of the phone: 8 digits or 10-digits code (enter digits only, without pause).

For example. NCK:   40814677-97:

• first enter the 8-digit code 40814677
• and if it does not work, enter the 10-digit code 4081467797

Can I cancel my order once it is paid and in process?

Most of our services are performed automatically immediately after receiving the payment so we can not cancel the order if it is already in process. If you make a mistake, of course, please contact us. We will try to cancel or change the data.

I can't find my model on the list / i chose invalid model. What to do?

In this service codes are generated based on the IMEI number and PROVIDER ID, the model does not matter.

What does those messages mean: "No code at supplier" and "Payment cancelled" ?

"No code at supplier" - Unfortunately there was no code for this imei in database. The transaction will be cancelled and you will get refund in 2-3 working days.
"Payment cancelled" - We could not unlock your phone, the money has been refunded to the account from which the payment was made. It usually takes 1-3 working days.

The codes are not working, what to do?

Please contact us for verify or possible assistance. If this not helps we will ask you to make a movie (video, can be made by a phone) on which we will be able to see:

1. The moment of generating imei number by typing *#06#
2. The moment of entering the code

We will send this movie to supplier and will give your money back (the transaction will be cancelled in 2-3 working days).

Strictly no refunds when:

• Wrong service chosen or there is wrong data given: wrong IMEI or wrong PROVIDER ID,
• There is no possibility to enter the code - check it before making an order.

Each user has 30 days (from the date of compltting the order) for filing a complaint.

I paid through Paypal and the status of my order is "in the verification." What to do?

If the email address you provided when registering is different from your Paypal ID you will get from us an automatic e-mail with a link (sent to paypal e-mail), in which you must click to complete the payment process - the status of your order will then be changed to "paid." Sometimes e-mail from us goes to spam / junk folder - please check. If you do not get such e-mail, please contact us, we will check payment and change order status "manually".

Comments (181):